Bracelet Repair
- Supports military charities
- Custom sizing available
- Ready to gift
We create each bracelet with the utmost love and care, but the stretch cord is not indestructible and may break over time. Though, if your jewelry happens to break within 30 days of purchase, we’ll restring it at no cost to you. If more than 30 days have passed since you purchased your bracelet, we are happy to re-string it for a fee of $8.
If you have more than one bracelet that needs to be re-strung, please purchase a single bracelet repair fee only and include all pieces in a single package. There is no need to buy a repair fee for each piece.
Please note: This service is only for re-stringing the gemstones and metal accents that you send back to us. It does not include the replacement of missing gemstones or metal accents. If you are missing stones or accents and would like them replaced, please contact us first at info@charliemadisonoriginals.com.
Simply add the Bracelet Repair fee to your cart and check out.
Download the Jewelry Repair Request Form here and follow the instructions to return your bracelet to our studio.
Have a question about the repair/return process? Simply e-mail us at info@charliemadisonoriginals.com.
**The current turnaround time for repairs is 1-2 weeks from the time we receive your package.
What’s the difference between a Mini Bracelet and Standard Bracelet?
Mini Bracelets are made with a bit smaller stones than our standard gemstone bracelets. The length is exactly the same (7 to 7-1/4 inches) so they are sized for adults. The Mini Bracelets are a bit daintier and make stacking a breeze!
What if the 7- 7-1/4 inch length won't work for my wrist?
If you need a smaller or larger length, we’re happy to customize your bracelet to fit your wrist. Simply add your preferred length to the "Bracelet Sizing" box above before adding the item to your cart or leave us a note in the "Notes to Charliemadison Originals" box at checkout.
If you’re not quite sure of your exact size, wrap a tape measure tightly around the wrist you plan to wear your brand new bracelet on and add one inch. Prefer your bracelet to be slightly loose? Add an extra ¼ - ½ inches.
How much will it cost to ship?
First-class USPS shipping within the U.S. and to military addresses is $5.95. Add a second bracelet to start your stack and honor your military family story and shipping is free over $79.
When will my order ship?
We're so excited for you to get your new piece of jewelry (or for it to arrive in the hands of your favorite gal)! Orders ship from our Maryland studio via USPS or UPS within 3-5 business days.
Do you offer returns or exchanges?
We want you to be completely delighted with your Charliemadison purchase. If by chance you're not, simply get in touch at info@charliemadisonoriginals.com within 30 days. We'll be happy to help you with a refund, exchange, or any other questions. Items purchased during sale events cannot be returned.
To ensure the longevity of your jewelry we recommend you:
- Remove your jewelry before you shower and swim
- Avoid your jewelry coming in contact with moisture, lotions, perfumes, and hand sanitizer
- Store your jewelry in a dry place to avoid tarnishing of metals
Do you have additional questions or concerns?
Contact us at info@charliemadisonoriginals.com and we can help with any questions you have!
