Refund policy

We absolutely want you to love your Charliemadison Originals purchase! You may return your non-custom piece within thirty (30) days of the purchase date for a refund or store credit. The jewelry must be unworn, undamaged, and in the original box to be eligible for return.

Your purchase price will be refunded to the original payment method (credit card or Paypal), minus the shipping costs, unless the error was ours, in which case we are happy to refund the shipping fees. Or if you’d prefer, we can issue you a store credit toward the purchase of another item. Exchanges are subject to shipping charges.

Sale items and custom orders are final sale and cannot be returned.

If your return was a gift, we will issue you a store credit.

Please Contact Us to initiate a return.