Holiday 2023
Shopping & Shipping Guide

You will receive an email confirmation when your order is ready to ship. The email will include a tracking number issued by the carrier you chose (USPS or UPS). You can get updates on the status of your package by clicking on the tracking number link provided.

The tracking number link is the same one we have, which means we are seeing exactly the same information you see. We do not have access to additional tracking information.

Occasionally, the USPS may show that your package is traveling a different (and longer) route than expected. We understand how frustrating this is, especially as you're waiting for holiday orders to arrive.

We appreciate your patience with the USPS and UPS as they work to get everyone's gifts delivered.

Shipping times are typically longer during the holiday season. The shipping times below were taken from the USPS & UPS websites and are for delivery within the United States.

USPS 1st Class Shipping: 2-7 business days 

USPS Priority Mail:  1-3 business days

USPS Priority Express:  Overnight guarantee

UPS Ground: 1-5 days

Carrier tracking systems are notoriously unreliable, which can be frustrating when you're waiting for your package to arrive. Occasionally, tracking information will show your package is "Stuck in transit" or "In Transit, Arriving Late." In these cases, the packages are being delayed with no additional information on the arrival date. This doesn't mean your package is lost, but is held up somewhere in the carrier's system.

Unfortunately, we do not have access to any additional tracking information on our end - we see the same updates on package status as you do and we share your frustration with the shipping delays. 

We appreciate your patience with the USPS this year and ask that you allow extra time to receive your order if it is delayed during transit. If your order has not been delivered within 10 business days from the date of shipment, please file a claim with your local post office or UPS:

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/help-center/claims-support.page

Filing a claim can often get the tracking information to update. We would appreciate you giving the carrier 2-3 days to respond to your claim before you reach out to us about a replacement.

If you would like to request a replacement package, you may get in touch at info@charliemadisonoriginals.com to let us know a claim has been filed and the status of your claim. We will ask that you fill out a short claim form we require for our records so that we can send you a replacement order. Once we send a replacement, we ask that you return the original package when it is delivered. 

There are rare circumstances where the tracking status of your order shows as, "Delivered," but you have not received your package. We've had this happen with our personal deliveries and know how frustrating this is for you. 

Unfortunately, we do not have access to any additional tracking information on our end - we see the same updates on package status as you do. If your package tracking shows that is was delivered but you have not yet received it, please take the following steps:

1- Check with neighbors to see if the package was mis-delivered

2- Reach out to the carrier you chose - either your local post office or UPS.  All lost / stolen package claims must be handled directly with the carrier. The links to submit a claim are as follows:

USPS: https://www.usps.com/help/claims.htm

UPS: https://www.ups.com/us/en/help-center/claims-support.page

We would appreciate you giving the carrier 2-3 days to respond to your claim before you reach out to us about a replacement.

If you would like to request a replacement package, you may get in touch at info@charliemadisonoriginals.com to let us know a claim has been filed and the status of your claim. We will ask that you fill out a short claim form we require for our records so that we can send you a replacement order.