Shopping & Shipping Guide
Shopping & Shipping Guide
Whether you're planning your holiday gift shopping or waiting for your gifts to arrive, we've put together a few tips to help you decide when to order, how to ship, and what to do about the ever-dreaded "now arriving late" message from the shipping carriers.
If you still have a question after you read through the guide, feel free to reach out to us at firstname.lastname@example.org.
**Please note: Orders placed after November 24, 2023 may take an extra 3 - 7 business days for delivery due to delays with carrier deliveries during the holidays. We appreciate your patience with the USPS and UPS!
Shop early! The earlier you shop for holiday gifts, the better chance you have of receiving your packages in time for the holidays.
Choose UPS over the US Postal Service! If in doubt, choose UPS over the US Postal Service. We all love free 1st class shipping, but the holidays can overwhelm the system and extend delivery times. If you are concerned about lost packages and on-time deliveries, choosing UPS is a safer option.
Please be patient! Shipping your gifts is our #1 priority and we'll be working extra hard to get your gifts to the carriers as quickly as we can. Once your package leaves our studio, it’s at the mercy of the carrier. If your package is delayed or appears to be lost, we will direct you to the carrier's website to file a claim and ask that you have patience as they sort through holiday deliveries.
Please note: These are our best estimates for receiving your packages in time for holiday gifting but we cannot guarantee shipping times or delivery times. We can only promise to pack up your orders quickly and drop them with the USPS or UPS carriers.
US Postal Service 1st Class Shipping: December 15
USPS Priority + UPS Ground: December 18
Last day for ALL orders: December 20 (delivery by Christmas NOT guaranteed)
OUR STUDIO WILL BE CLOSED DECEMBER 24, 2023 - JANUARY 1, 2024. NO ORDERS WILL BE SHIPPED DURING THIS TIME.
We all love free shipping, especially during the holidays. However, with the US Postal Service increased delivery times and concern about lost packages, we urge you to choose UPS if you are concerned about receiving your package for the holidays. Thank you for your patience as we work extra hard to get your holiday gifts to you as quickly as possible.
USPS 1st Class Shipping:
$5.95 for orders below $79; orders over $79 may choose complimentary 1st Class shipping
USPS Priority Mail: $11.00
UPS Ground: $11.00
USPS Priority Express: $36.00
You will receive an email confirmation when your order is ready to ship. The email will include a tracking number issued by the carrier you chose (USPS or UPS). You can get updates on the status of your package by clicking on the tracking number link provided.
The tracking number link is the same one we have, which means we are seeing exactly the same information you see. We do not have access to additional tracking information.
Occasionally, the USPS may show that your package is traveling a different (and longer) route than expected. We understand how frustrating this is, especially as you're waiting for holiday orders to arrive.
We appreciate your patience with the USPS and UPS as they work to get everyone's gifts delivered.
Shipping times are typically longer during the holiday season. The shipping times below were taken from the USPS & UPS websites and are for delivery within the United States.
USPS 1st Class Shipping: 2-7 business days
USPS Priority Mail: 1-3 business days
USPS Priority Express: Overnight guarantee
UPS Ground: 1-5 days
Carrier tracking systems are notoriously unreliable, which can be frustrating when you're waiting for your package to arrive. Occasionally, tracking information will show your package is "Stuck in transit" or "In Transit, Arriving Late." In these cases, the packages are being delayed with no additional information on the arrival date. This doesn't mean your package is lost, but is held up somewhere in the carrier's system.
Unfortunately, we do not have access to any additional tracking information on our end - we see the same updates on package status as you do and we share your frustration with the shipping delays.
We appreciate your patience with the USPS this year and ask that you allow extra time to receive your order if it is delayed during transit. If your order has not been delivered within 10 business days from the date of shipment, please file a claim with your local post office or UPS:
Filing a claim can often get the tracking information to update. We would appreciate you giving the carrier 2-3 days to respond to your claim before you reach out to us about a replacement.
If you would like to request a replacement package, you may get in touch at email@example.com to let us know a claim has been filed and the status of your claim. We will ask that you fill out a short claim form we require for our records so that we can send you a replacement order. Once we send a replacement, we ask that you return the original package when it is delivered.
There are rare circumstances where the tracking status of your order shows as, "Delivered," but you have not received your package. We've had this happen with our personal deliveries and know how frustrating this is for you.
Unfortunately, we do not have access to any additional tracking information on our end - we see the same updates on package status as you do. If your package tracking shows that is was delivered but you have not yet received it, please take the following steps:
1- Check with neighbors to see if the package was mis-delivered
2- Reach out to the carrier you chose - either your local post office or UPS. All lost / stolen package claims must be handled directly with the carrier. The links to submit a claim are as follows:
We would appreciate you giving the carrier 2-3 days to respond to your claim before you reach out to us about a replacement.
If you would like to request a replacement package, you may get in touch at firstname.lastname@example.org to let us know a claim has been filed and the status of your claim. We will ask that you fill out a short claim form we require for our records so that we can send you a replacement order.
We know you have many options for your special gifts and we thank you for choosing our small business this holiday season! We are a very small mother-daughter military family-operated business and we are incredibly grateful to you for your support and for helping us to give back to military families around the world!
From the Charliemadison family to yours, we wish you a restful and memory-filled holiday season!
Wendy & Madison Hively