FAQs - Commonly asked questions - Charliemadison Originals

FAQs

Do you offer coupons, discounts, and sales?

We sure do!  Our newsletter subscribers receive a 20% off coupon just for signing up and get special offers in our newsletters.  You can join our community for free by entering your e-mail address at the bottom of the page.  

We also post flash sales and special coupon codes on Instagram and Facebook.  Be sure to follow us so you don’t miss them.

 

I want to use a coupon code or gift certificate code.....where do I enter the code?

Once you've filled your shopping cart with your purchases, click the green "Checkout" button in your shopping cart (you can still pay via Paypal on the next screen). On the right-hand side of the shopping cart, enter your coupon code or gift certificate code in the box that says "Gift card or discount code." You discount will be applied to your order. 

 

Can I order a smaller or larger size bracelet than the standard 7-inch size?

Absolutely! We are happy to make a bracelet larger or smaller to fit your wrist. Simply leave a note in the "Notes to Charliemadison Originals" box in the shopping cart when you check out. Please specify your preferred length. 

 

What if I’m buying a gift?

All of our jewelry will arrive inside one of our signature keepsake boxes or stamped jewelry bags.  If you are ordering a gift, we are happy to include a message.  Just leave us a note during checkout and we’ll tuck your personal message inside the package. 

 

The piece I want says SOLD OUT.  Will it be re-stocked soon?

We do our best to keep supplies in stock but sometimes our manufacturers are out of stock or discontinue certain components.  We hate it when that happens!  If you see a piece that you can’t live without, don’t wait to buy it, because we can’t guarantee that it will be re-stocked.  

Please Contact Us if you’d like to inquire about an out-of-stock item or a previously featured piece.

 

Do you make custom designs?

We would love to work with you to create a special piece.  Please Contact Us for details.

 

Do you offer wholesale?

Wholesale accounts are available with a valid re-sale license/ID.  A minimum order amount is required.  If you’re interested in setting up a wholesale account, please visit our Wholesale Page.

 

Jewelry Care

We strive to use high-quality materials, including metals and stones, in all of our designs.  Exposing metals to humidity, water, and extreme heat can cause tarnishing.  To extend the life of your jewelry, avoid wearing it in the shower, at the beach, and during exercising.  Sterling silver will tarnish over time and can be cleaned using a jewelry polishing cloth to bring back the original shine.  To limit tarnishing, store your sterling silver pieces in a cool, dry place in an air-tight plastic bag.

Some of our pieces are made with oxidized sterling silver, which has been darkened to create a rustic look.  Oxidized silver can be polished to shine, but the dark color will remain.

 

If you have a question that isn't answered here, please Contact Us or e-mail us directly at info@charliemadisonoriginals.com and we'll be happy to get back to you.

All our jewelry is handcrafted in the U.S.A. in our Maryland studio.

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